Customer Service Announcement !

Dear Valued Customer, 

We have upgraded the quality of service by inculcating the ‘issue tracking system’ to our maintenance/service process.  An issue tracking system (also known as ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of your maintenance/service issues. The system encompass resource allocation, time accounting, priority management, and oversight workflow in addition to implementing a centralized issue registry to us as your service provider.


  1. Send an email to
  2. Note your tracking ID which will be automatically sent to you via email
  3. Smile when you see our team. 

Some of the benefits that you’ll enjoy include:

  • Improved communication and collaboration
  • Ability to track the technician(s) assigned to you
  • Improved response timeline
  • Seamless complaint policy
  • Better Service and Customer Satisfaction
  • 24/7 availability to meet your needs (T&C applies)
  • Monthly Reports for you to review our performance
Redleaf Solutions…Live Smart. Live Safe

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